Prime Peptide Labs
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Privacy policy

Last updated: September 2026

1. Who we are

Prime Peptide Labs ("we", "us") is the data controller for personal data collected through this website. Contact: orders@primepeptidelabs.com. Registered address: Prime Peptide Labs Ltd · Manchester, United Kingdom.

2. What we collect

  • Order details — name, shipping address, email, order items, order reference.
  • Payment data — cryptocurrency transaction hash and wallet address used. We do not collect card details.
  • Communications — messages you send us by email, WhatsApp or Facebook.
  • Technical data — IP address, browser type and basic analytics data collected automatically when you visit the site.

3. How we use it

  • To process and dispatch your orders.
  • To verify cryptocurrency payments on-chain.
  • To respond to your questions and provide customer support.
  • To comply with our legal and accounting obligations.
  • To secure the site and detect fraud.

4. Legal basis (UK GDPR)

We rely on contract (to fulfil your order), legitimate interests (site security, customer support), and legal obligation (accounting and tax records).

5. Sharing your data

We share personal data only with the service providers required to run the site and fulfil your order — for example our hosting provider, our email-sending provider and shipping carriers. We do not sell your personal data. We may disclose data if required to do so by law.

6. International transfers

Some of our service providers are located outside the UK. Where this is the case, we rely on UK-approved safeguards (such as the UK International Data Transfer Addendum) to protect your data.

7. Retention

Order and transaction records are retained for at least 6 years to meet UK accounting requirements. Marketing and enquiry data is deleted after 24 months of inactivity.

8. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict, port or object to the processing of your personal data. Email orders@primepeptidelabs.com to exercise any of these rights. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use only strictly necessary cookies required for the shopping cart and site security. We do not use advertising or third-party tracking cookies.

10. Changes

We may update this policy from time to time. The current version will always be posted on this page.